Accessibility Statement

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This statement was last updated on August 24, 2026.

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Our Commitment

 

The Distelheim Gallery Shop is committed to providing an inclusive and accessible online experience for all visitors and customers, including people with disabilities.

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We believe that art should be seen, experienced, discussed, and enjoyed by everyone. We are continually working to improve the accessibility and usability of our website so that visitors can explore our artwork, learn about our collections, purchase products, schedule conversations, and connect with our gallery as independently and comfortably as possible.

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Accessibility Standard

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Our goal is to make The Distelheim Gallery Shop website conform, as reasonably possible, with the Web Content Accessibility Guidelines (WCAG) 2.2, Level AA. These internationally recognized guidelines explain how digital content can be made more accessible to people with a wide range of disabilities, including visual, auditory, physical, speech, cognitive, language, learning, and neurological disabilities.

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Accessibility is an ongoing responsibility. As our gallery, online store, collections, product offerings, videos, and digital experiences evolve, we will continue reviewing and improving the accessibility of our website.

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Accessibility Features and Practices

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In developing and maintaining our online store, we aim to incorporate accessibility practices that include:

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• Providing meaningful alternative text for important photographs, artwork, product images, and other visual content.

• Organizing pages with clear headings, titles, labels, and content structure.

• Supporting keyboard navigation wherever reasonably possible.

• Maintaining readable text sizes and sufficient color contrast.

• Avoiding unnecessary flashing, blinking, or rapidly moving content.

• Providing descriptive links and buttons that communicate their purpose.

• Labeling forms, contact fields, shopping-cart functions, and checkout information as clearly as possible.

• Allowing visitors to enlarge or zoom page content using common browser and device controls.

• Supporting commonly used screen readers, voice-control programs, magnification tools, and other assistive technologies.

• Providing captions, transcripts, descriptions, or alternative access to video and audio content when reasonably available.

• Reviewing new website content and product listings with accessibility in mind.

• Working to make error messages and instructions understandable when information is required or entered incorrectly.

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Accessibility of Artwork and Product Images

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Because The Distelheim Gallery Shop is centered on visual art, photography, design, color, texture, and pattern, many of our pages contain detailed images. We recognize that a brief alternative-text description may not fully communicate the emotional, visual, or artistic qualities of an original work, limited-edition print, scarf, wearable, note-card design, or other gallery product.

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Whenever possible, we provide meaningful descriptions of the artwork, its colors, composition, materials, story, and significance. If you would like a more detailed verbal or written description of a particular work or product, please contact us. We will be pleased to provide additional information or arrange a personal conversation about the piece.

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Shopping and Purchasing Assistance

 

Our goal is to make browsing, selecting, and purchasing from The Distelheim Gallery Shop accessible to every customer. If you experience difficulty:

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• Viewing or understanding a product description;

• Selecting an item, size, style, format, or edition;

• Using the shopping cart or checkout process;

• Entering billing or shipping information;

• Applying a promotional code;

• Scheduling an appointment;

• Requesting information about an artwork or product; or

• Completing any other part of a purchase, please contact us. We will make reasonable efforts to provide assistance, communicate the information in an accessible format, or help complete the transaction through an alternative method.

• The availability of an alternative purchasing method does not reduce our commitment to improving the accessibility of the website itself.

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Compatibility With Browsers and Assistive Technology

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The Distelheim Gallery Shop is intended to work with current versions of commonly used web browsers, operating systems, mobile devices, and assistive technologies. Accessibility may be improved by using the latest available version of your browser, operating system, screen reader, or other assistive software.

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Older browsers, unsupported software, unusual browser settings, or certain combinations of assistive technologies may not provide the same experience.

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Third-Party Content and Services

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Some functions on our website may be supplied or supported by third-party providers. These may include our website platform, payment processors, shopping-cart and checkout services, appointment-scheduling tools, video players, social-media platforms, email subscription services, maps, shipping services, or other embedded applications.

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Although we seek to work with reputable providers and encourage accessible experiences, The Distelheim Gallery may not have complete control over the accessibility of third-party content or technology. If you encounter an accessibility barrier involving a third-party feature, please contact us. We will attempt to assist you, offer an alternative way to obtain the information or service, and notify the appropriate provider when possible.

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Links to third-party websites are governed by the accessibility practices and policies of those organizations.

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Known Limitations and Continuing Improvements

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Despite our efforts, some content or features may not yet be fully accessible to every visitor or with every assistive technology. Potential limitations may include:

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• Older artwork or product images that require improved alternative text;

• Archived documents or downloadable files that have not yet been fully remediated;

• Videos that do not yet include captions, transcripts, or audio descriptions;

• Third-party applications or embedded content;

• Highly visual material for which a text description cannot communicate every artistic detail; and

• Temporary accessibility issues introduced during website or platform updates.

 

We welcome notice of these issues and will make reasonable efforts to correct accessibility barriers or provide the requested information in another accessible form.

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Events, Showings, Salons, and Appointments

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The Distelheim Gallery offers several ways to experience our art, including online viewing, conversational appointments, salons, showings, pop-up exhibitions, and special events.

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If you plan to attend an in-person or virtual gallery experience and require an accommodation, please contact us as early as reasonably possible. Accommodation requests may include information about physical access, seating, mobility, lighting, sound, captioning, interpretation, virtual-platform access, dietary restrictions related to a disability, or another individual need.

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We will make reasonable efforts to understand the request and provide an appropriate accommodation.

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Feedback and Assistance

 

We welcome feedback about the accessibility of The Distelheim Gallery Shop. If you experience an accessibility barrier, need information in a different format, or would like assistance using any part of the website, please contact us.

 

When contacting us, it is helpful to include:

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• The web address or name of the page involved;

• A brief description of the difficulty you experienced;

• The browser, device, or assistive technology you were using, if relevant;

• The format or type of assistance you need; and

• Your preferred method of receiving a response.

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The Distelheim Gallery, LLC

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• Accessibility Contact: [Insert name or department]

• Email: [Insert accessibility email address]

• Telephone: [Insert telephone number]

• Mailing Address: [Insert business mailing address]

• Website Contact Form: [Insert link to contact page]

• We aim to acknowledge accessibility-related communications promptly and to provide a substantive response within a reasonable period of time. The time required to resolve an issue may depend on its complexity, the technology involved, and whether assistance from a third-party provider is required.

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Formal Accessibility Complaints

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If you believe your accessibility concern has not been adequately addressed, please identify your communication as an Accessibility Complaint and provide the relevant details. The matter will be reviewed by a founding partner or another authorized representative of The Distelheim Gallery.

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We are committed to listening respectfully, responding thoughtfully, and making reasonable improvements whenever barriers are identified.

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Ongoing Review

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The Distelheim Gallery will periodically review this Accessibility Statement and its online accessibility practices. We may update this statement to reflect website changes, new technology, updated accessibility guidance, customer feedback, or improvements to our online store.

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The date at the beginning of this statement indicates when it was most recently updated.

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**At The Distelheim Gallery, accessibility is part of our larger belief that art is made to be seen, experienced, and shared. We want every visitor to feel welcomed.