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Privacy Policy

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Effective date: August 24, 2026
Last updated: August 24, 2026

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The Distelheim Gallery Shop respects your privacy and is committed to protecting the personal information entrusted to us.

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This Privacy Policy explains how The Distelheim Gallery, LLC, operating as The Distelheim Gallery Shop (“The Distelheim Gallery,” “we,” “us,” or “our”), collects, uses, shares, stores, and protects information when you visit our website, explore our collections, make a purchase, request information, schedule a conversation, subscribe to communications, attend an event, or otherwise interact with us.

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By using our website or providing personal information to us, you acknowledge the practices described in this Privacy Policy.

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1. Scope of This Policy

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This Privacy Policy applies to information collected through:

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  • The Distelheim Gallery Shop website and online store

  • Product inquiries and purchases

  • Customer accounts, where available

  • Email subscriptions and marketing communications

  • Contact forms and conversational-appointment requests

  • Telephone, email, video, or in-person communications

  • Gallery showings, salons, pop-ups, exhibitions, and special events

  • Surveys, promotions, giveaways, and other gallery programs

  • Social-media interactions when information is submitted directly to us

 

This policy does not govern independent third-party websites, services, applications, or social-media platforms that may be linked to or integrated with our website.

 

2. Information We May Collect

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The information we collect depends on how you interact with us.

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Information You Provide DirectlyWe may collect:

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  • Your name

  • Billing and shipping addresses

  • Email address

  • Telephone number

  • Account login information, if customer accounts are offered

  • Products purchased, viewed, saved, or added to your cart

  • Order, return, exchange, and shipping information

  • Gift-recipient names, addresses, and personalized messages

  • Appointment, consultation, event-registration, or attendance information

  • Preferences concerning artwork, collections, products, sizes, colors, or services

  • Messages, questions, reviews, comments, and customer-service correspondence

  • Marketing and communication preferences

  • Promotion, survey, contest, or giveaway responses

  • Any other information you voluntarily provide

 

Please do not send sensitive personal information through an ordinary contact form or unencrypted email unless it is reasonably necessary for your request.

 

Payment Information

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When you make a purchase, payment information is generally collected and processed by our third-party payment providers. Depending on the transaction, this may include a payment-card number, expiration date, billing address, security code, or other payment credentials.

 

We generally receive confirmation of the payment and limited transaction information rather than your complete payment-card details.

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Information Collected Automatically

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When you use our website, we and our service providers may automatically collect certain technical and usage information, including:

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  • Internet Protocol address

  • Browser type and version

  • Device type and operating system

  • Language and general geographic region

  • Referring website or marketing source

  • Pages, products, and collections viewed

  • Links and buttons selected

  • Time and date of visits

  • Time spent on pages

  • Shopping-cart and checkout activity

  • Website errors, performance information, and diagnostic data

  • Cookie identifiers, advertising identifiers, and similar technologies

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This information helps us operate the store, understand how visitors use it, improve performance, prevent fraud, and evaluate our communications and advertising.

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Information From Other Sources

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We may receive information from:

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  • Website-hosting and ecommerce providers

  • Payment processors

  • Shipping and fulfillment companies

  • Marketing, advertising, and analytics providers

  • Scheduling and video-conferencing services

  • Social-media platforms

  • Event organizers and promotional partners

  • Publicly available sources

  • Individuals purchasing gifts or making referrals

  • If another person gives us your information—for example, to send you a gift—we use it for the purpose for which it was provided.

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3. How We Use Information

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We may use personal information to:

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  • Operate, maintain, secure, and improve our website and online store

  • Display artwork, products, collections, and personalized recommendations

  • Process and confirm purchases

  • Collect payment and prevent fraudulent transactions

  • Package, ship, deliver, track, return, or exchange orders

  • Create and manage customer accounts

  • Respond to inquiries and provide customer service

  • Provide detailed descriptions of artwork or products

  • Schedule telephone, video, or in-person conversations

  • Register visitors for showings, salons, pop-ups, and special events

  • Communicate about orders, appointments, events, or account activity

  • Send newsletters, collection announcements, invitations, and promotional communications when permitted

  • Administer surveys, drawings, giveaways, or other promotions

  • Understand visitor interests and measure website performance

  • Improve our artwork presentations, products, packaging, services, and customer experience

  • Detect, investigate, and prevent fraud, misuse, security incidents, or unlawful activity

  • Maintain business, tax, accounting, shipping, and transaction records

  • Enforce our terms, policies, and agreements

  • Protect our customers, business, intellectual property, and legal rights

  • Comply with legal, regulatory, insurance, or contractual obligations

  • Complete a business transaction such as a merger, financing, reorganization, or sale

  • We may combine information collected through different interactions when reasonably necessary for these purposes.

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4. Cookies and Similar Technologies

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Our website and service providers may use cookies, pixels, tags, local storage, analytics tools, and similar technologies.

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These technologies may be used to:

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  • Keep the website functioning

  • Remember shopping-cart contents and preferences

  • Support secure login and checkout

  • Understand website traffic and visitor behavior

  • Measure marketing and advertising effectiveness

  • Diagnose technical problems

  • Prevent fraud and protect the website

  • Present content or advertising that may be more relevant to visitors

  • Some cookies are essential to the operation of the website. Others may be optional, depending on your location and applicable law.

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You may be able to control cookies through our cookie-consent tool or your browser settings. Disabling certain cookies may affect website functions, account access, saved preferences, shopping carts, or checkout.

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5. Analytics and Advertising

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We may use analytics services to understand how visitors find and use our website. These providers may collect information through cookies or similar technologies.

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We may also use advertising or social-media tools to measure promotions, understand audience engagement, and present relevant gallery content. Depending on the technologies used and applicable law, certain advertising-related disclosures may be considered “sharing,” “targeted advertising,” or a “sale” of personal information even when no money is exchanged.

 

We do not sell personal information to data brokers for money. Where applicable law provides a right to opt out of certain advertising-related sharing, we will provide or honor an appropriate method for submitting that request.

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6. How We Share Information

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We may share personal information with organizations that help us operate the gallery and online store, including:

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  • Website-hosting and ecommerce platforms, including Wix and its service providers

  • Payment processors and financial institutions

  • Shipping carriers, fulfillment providers, and delivery services

  • Email, communications, and customer-service providers

  • Analytics, marketing, and advertising providers

  • Scheduling, video-conferencing, and event-management providers

  • Technology, cybersecurity, data-storage, and fraud-prevention providers

  • Accountants, attorneys, insurers, consultants, and other professional advisers

  • Government agencies or other parties when required by law

  • Event, exhibition, promotional, or business partners when appropriate and permitted

  • These organizations may access personal information only as reasonably necessary to provide services, fulfill transactions, comply with law, or protect legitimate interests.

  • We may also disclose information:

  • With your direction or consent

  • To investigate suspected fraud or unlawful activity

  • To protect the safety, rights, or property of customers, visitors, the gallery, or others

  • To respond to a subpoena, court order, governmental inquiry, or legal process

  • In connection with a merger, investment, financing, restructuring, transfer, or sale of all or part of our business

  • ​We may share aggregated or de-identified information that does not reasonably identify an individual.

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7. Email and Marketing Communications

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If you subscribe to our mailing list, make a purchase, attend an event, or otherwise request updates, we may send information about:

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  • New artwork and collections

  • Limited editions and product releases

  • Gallery news and artist stories

  • Showings, salons, pop-ups, and special events

  • Offers, campaigns, and gift opportunities

  • Relevant services and announcements

  • You may unsubscribe from promotional emails by using the unsubscribe link included in the message or by contacting us.

  • Even if you opt out of promotional communications, we may continue sending non-promotional messages concerning purchases, shipments, appointments, account security, policy changes, or customer-service requests.

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8. Data Retention

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We retain personal information for as long as reasonably necessary to:

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  • Complete transactions and provide requested services

  • Maintain customer and collector records

  • Fulfill warranties, returns, exchanges, or authenticity documentation

  • Meet accounting, tax, insurance, and legal obligations

  • Resolve disputes

  • Prevent fraud and maintain security

  • Enforce agreements

  • Support legitimate business operations

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Retention periods vary according to the nature of the information, the purpose for which it was collected, and applicable legal requirements. When information is no longer reasonably needed, we may delete, anonymize, or securely dispose of it.

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9. Information Security

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We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

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However, no website, network, payment system, electronic storage method, or internet transmission can be guaranteed to be completely secure. You should use care when transmitting information online and protect your passwords and devices.

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If you believe that your interaction with us is no longer secure, please contact us promptly.

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10. Your Privacy Choices

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Depending on where you live and subject to applicable exceptions, you may have the right to request that we:

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  • Confirm whether we process your personal information

  • Provide access to personal information associated with you

  • Correct inaccurate personal information

  • Delete certain personal information

  • Provide a portable copy of certain information

  • Explain the categories of information collected and disclosed

  • Restrict or object to certain processing

  • Opt you out of targeted advertising, sale, or sharing where applicable

  • Withdraw consent when processing is based on consent

  • You may also:

  • Unsubscribe from marketing emails

  • Adjust cookie settings

  • Disable certain browser cookies

  • Request that we update your communication preferences

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To submit a privacy request, contact us using the information at the end of this policy. We may need to verify your identity before completing the request. We will not unlawfully discriminate against you for exercising an applicable privacy right.

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Certain information may be retained when permitted or required for legal compliance, security, fraud prevention, transaction records, or other lawful purposes.

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11. California Privacy Rights

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California residents may have additional rights under the California Consumer Privacy Act, as amended, if that law applies to our business and the information involved.

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These rights may include the right to know, correct, or delete personal information and the right to opt out of certain sales, sharing, or targeted advertising.

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We do not sell personal information to data brokers for monetary payment. If our use of advertising technologies is considered a sale or sharing under California law, eligible residents may request to opt out.

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We will honor legally required opt-out preference signals, such as Global Privacy Control, when applicable and technically supported.

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An authorized agent may submit a request on a California resident’s behalf, subject to legally permitted identity and authorization verification.

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12. European Economic Area, United Kingdom, and Other International Visitors

If you reside in a jurisdiction that requires a lawful basis for processing, we may process information based on:

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Performance of a contract, such as completing and delivering an order Your consent

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  • Compliance with a legal obligation

  • Our legitimate interests, including operating the store, communicating with customers, improving services, and preventing fraud

  • Protection of legal rights or vital interests where applicable

 

The Distelheim Gallery is based in the United States. Information may be processed in the United States or other countries where our service providers operate. Privacy and data-protection laws in those locations may differ from those in your country.

 

Where required, we will use appropriate safeguards for international information transfers.

 

13. Children’s Privacy

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The Distelheim Gallery Shop is intended for a general audience and is not directed to children under

 

13. We do not knowingly collect personal information online from children under 13 without legally required parental consent.

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If we learn that we collected personal information from a child in a manner not permitted by law, we will take reasonable steps to delete it.

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If you believe a child has provided personal information to us, please contact us.

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14. Social Media and External Links

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Our website may include links to social-media platforms, videos, articles, payment services, scheduling tools, or other external websites.

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When you interact with a third-party service, that organization may collect information under its own privacy policy. We do not control and are not responsible for the privacy, security, availability, or content practices of independent third parties.

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We encourage you to review the privacy policy of each external service you use.

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15. Business Transfers

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If The Distelheim Gallery is involved in a merger, acquisition, financing, restructuring, sale of assets, or similar transaction, personal information may be disclosed or transferred as part of that transaction, subject to applicable law.

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16. Changes to This Privacy Policy

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We may update this Privacy Policy to reflect changes in our website, services, technologies, business practices, or legal obligations.

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When changes are made, we will revise the “Last updated” date at the top of the policy. Material changes may also be communicated through the website, by email, or through another appropriate method.

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Your continued use of the website after an updated policy becomes effective constitutes acknowledgment of the revised policy to the extent permitted by law.

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17. Contact Us

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If you have questions, concerns, or requests concerning this Privacy Policy or our handling of personal information, please contact:

The Distelheim Gallery, LLC
The Distelheim Gallery Shop
Privacy email: [insert customer-service or privacy email address]
Telephone: [insert telephone number]
Mailing address: [insert complete business mailing address]
Website: [insert website address]

Please use the subject line “Privacy Request” when contacting us about your personal information.

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