Shipping Policy

A legal disclaimer

Effective date: August 25, 2026
Last updated: August 25, 2026

At The Distelheim Gallery Shop, every order is treated with the care appropriate to art and collectible design. Whether you are purchasing an original work, a limited-edition print, a wearable work of art, or a special gift, our goal is to prepare, protect, and deliver your purchase safely and beautifully.

Order Processing Times

Processing time is the time required to prepare an order before it is transferred to the shipping carrier. It is separate from the carrier’s estimated transit time.

Our typical processing times are:

In-stock note cards, scarves, T-shirts, and gift items: approximately 3–7 business days
Limited-edition prints and boxed artwork: approximately 5–10 business days
Hand-touched, signed, numbered, or made-to-order pieces: approximately 10–15 business days
Original artwork and special presentations: approximately 10–15 business days, depending on packaging and delivery requirements
Personalized, commissioned, or corporate orders: timing will be provided when the order is confirmed
Business days do not include weekends or federal holidays. During new collection launches, exhibitions, holiday periods, special events, or high-volume promotions, additional processing time may be required.
If an item has a different estimated processing period, that information will be included on the product page or communicated directly to the purchaser.

Limited Editions and Certificates

Certain limited-edition products are individually numbered, documented, signed, hand-touched, or accompanied by a certificate of authenticity. These steps are part of the value and integrity of the work and may require additional preparation time.

We appreciate your patience while these details are carefully completed.

Shipping Rates

Available shipping options and charges will be displayed during checkout whenever possible.

Shipping costs may be based on:

The size and weight of the order
The delivery destination
Packaging and protective-material requirements
The value of the artwork or merchandise
Insurance or signature-confirmation requirements
The shipping method selected
Oversized, unusually valuable, fragile, custom, or original works may require a separate shipping quotation. If additional arrangements are needed, we will contact you before shipment.

Estimated Delivery Times

After processing, standard domestic delivery generally takes approximately 3–7 business days, depending on the destination and carrier.
Expedited shipping may be available for certain products. Selecting expedited delivery does not shorten the preparation or production time unless we confirm otherwise.
All delivery dates are estimates rather than guarantees. Carrier delays caused by weather, transportation interruptions, seasonal volume, labor disruptions, emergencies, or other events outside our control may affect delivery.

Order Confirmation and Tracking

After placing an order, you should receive an order confirmation at the email address provided during checkout.

When tracking is available, we will send a shipping confirmation containing the carrier and tracking information. Tracking information may take up to 24–48 hours to become active after a shipping label is created.

Please review your confirmation carefully and notify us promptly if any information appears incorrect.

Packaging

Every order is packaged according to the nature of the item.

Original artwork, limited editions, hand-touched prints, scarves, apparel, note cards, and gift products may require different protective materials and packaging methods. Some products may arrive in presentation boxes, protective sleeves, rigid mailers, tubes, or specialty art shippers.

Packaging shown in promotional photography may vary slightly from the packaging used for delivery unless a particular presentation box or gift package is specifically included in the product description.

Multiple Shipments

An order containing different product categories may be shipped in more than one package because production times, packaging requirements, or fulfillment locations may differ.

If an order is divided into multiple shipments, you may receive separate tracking information for each package. You will not be charged additional shipping solely because we choose to divide an order unless a special arrangement has been approved in advance.

Shipping Addresses

Customers are responsible for providing a complete and accurate delivery address.

Please verify:

Recipient name
Street address and unit number
City, state, and ZIP code
Telephone number
Email address

If you discover an error, contact us immediately. We will make reasonable efforts to correct the address before shipment, but we cannot guarantee that changes can be made after an order enters processing or a shipping label has been created.

Additional shipping charges resulting from an incorrect, incomplete, refused, or undeliverable address may be the customer’s responsibility.

Signature Confirmation and Insurance

Original artwork, high-value orders, oversized pieces, and selected limited editions may be shipped with insurance and may require an adult signature at delivery.
When signature confirmation is required, someone must be available at the delivery address to accept the package. The carrier may make additional delivery attempts or hold the package at an authorized location.
We recommend monitoring tracking information and arranging for secure receipt, particularly for valuable, limited-edition, or one-of-a-kind items.

P.O. Boxes

Some products may be eligible for delivery to a P.O. Box. However, original artwork, oversized packages, insured shipments, or orders requiring a signature may need a physical street address.

We will contact you if the address provided cannot accommodate the required shipping method.

Local Pickup or Delivery

Local pickup or special delivery in the Chicago area may be available for selected purchases by prior arrangement.

Availability, timing, location, identification requirements, and any associated charges must be confirmed directly with The Distelheim Gallery Shop. Please do not arrive for pickup until you have received confirmation that your order is ready.

International Shipping

International shipping may be available for selected products and destinations. Additional processing time, documentation, shipping charges, customs review, and delivery time may apply.

International customers are responsible for any applicable:

Customs duties
Import taxes
Brokerage fees
Value-added taxes
Local handling charges
Destination-country requirements

These amounts are determined by the destination country and are not normally included in our product prices or shipping charges.

We cannot guarantee international delivery dates or control customs-processing times. Orders refused or abandoned because of customs charges may not qualify for a refund of shipping, customs, return, or handling costs.

Delivery Delays

Once a package has been accepted by the carrier, its movement is controlled by that carrier. Although we will make reasonable efforts to assist, The Distelheim Gallery Shop is not responsible for delays caused by:

Severe weather or natural disasters
Carrier interruptions
Customs processing
Incorrect or incomplete addresses
Recipient unavailability
High seasonal shipping volume
Government action
Labor disruptions
Events outside our reasonable control
A carrier delay does not automatically qualify an order for cancellation or refund.

Lost Packages

If tracking does not update for several business days or a package appears to be lost, please contact us promptly.

We may ask you to confirm the delivery address and allow time for the carrier to complete a search or claim investigation. Any replacement, refund, or other resolution will depend on the carrier’s findings, available insurance, the nature of the item, and applicable law.

Because some works are original, individually numbered, or produced in limited quantities, an identical replacement may not be available.

Packages Marked Delivered

If tracking shows that a package was delivered but you cannot locate it:

Check the delivery location, mailroom, reception desk, building staff, household members, and nearby secure areas.
Confirm that the shipping address on your order is correct.
Allow up to 24 hours, as some carriers mark packages delivered shortly before arrival.
Contact the carrier directly using the tracking number.
Notify The Distelheim Gallery Shop if the package remains missing.
We will assist reasonably with a carrier inquiry, but we cannot guarantee replacement or reimbursement for packages confirmed as correctly delivered and subsequently lost or stolen.

Damaged Shipments

Please inspect your order promptly after delivery.

If an item arrives damaged:

Contact us within 48 hours of delivery.
Include your name and order number.
Provide clear photographs of the item, shipping carton, interior packaging, shipping label, and visible damage.
Keep all original packaging and materials until the matter is resolved.
Do not discard the shipping box or packaging, as the carrier may require an inspection.
We will review the information and determine the appropriate next step, which may include a carrier claim, repair, replacement, exchange, or refund. Available remedies depend on the item, the extent of damage, insurance coverage, edition availability, and applicable law.
Normal variations in color, texture, printing, hand finishing, fabric, or monitor display are not necessarily considered shipping damage or product defects.

Gifts

Gift orders may be shipped directly to the recipient. Please make sure the recipient’s name and address are complete and accurate.

Gift messages may be included when that option is available. Prices are generally not displayed on packing materials included with a gift unless required for customs or other legal purposes.

Order Changes and Cancellations

We cannot guarantee cancellation after an order has entered production, been personalized, been signed or numbered, been specially packaged, or been transferred to the carrier.

Custom, commissioned, personalized, hand-touched, made-to-order, and certain limited-edition purchases may not be eligible for cancellation once work has begun.

Returns and Exchanges

Shipping questions relating to returns, exchanges, or refunds are governed by our separate Return and Refund Policy.

Original shipping charges and return-shipping expenses are nonrefundable unless the item was damaged, incorrect, or otherwise eligible under our Return and Refund Policy or applicable law.

For questions about processing, shipping, tracking, delivery, damage, or special arrangements, please contact:

The Distelheim Gallery Shop
Email: [insert customer-service email address]
Telephone: [insert telephone number]
Website: [insert website address]
Mailing address: [insert business mailing address, if desired]

Please include your name and order number so we can assist you efficiently.